Orders can be cancelled within 24 hours as long as the item has not shipped. Once an order is shipped it cannot be cancelled.
Most of my products are custom designs, so I cannot accept returns. You are paying for the labor, creativity and time I will spend working on your personalized order.
Due to the nature of my items, I'm unable to offer refunds after the proofs or printable files have been sent.
If there is a problem with your order, please notify us within 3 days of receiving your order and we will do our very best to resolve it. All returns must be AUTHORIZED by Party Sprinkles customer service. Although we do not give refunds, we do give store credit. Please be aware that many of our items are non-returnable (balloons, food-related items, etc). Any item that is returnable must be authorized by us, unopened, and unused. It needs to be returned within 14 days of the date your order was received. Store credit will be provided after return has been received, and has met the conditions. A 10% restocking fee will be assessed, shipping costs are nonrefundable and are the responsibility of the customer. Please be sure to prepay the shipping, insure your return, and obtain the tracking number for documentation purposes.
These files are for personal use only. You may not forward, share, sell or distribute the file. It is for non-commercial use only. All illustrations and templates are ©Party Sprinkles
COPYRIGHT AND CREDIT
My photos can not be reproduced or copied to be sold. If you would like to share my photos or feature my shop please feel to do so as long as it is in a positive manner. I do not require permission to use my photos, all I ask is that they are credited to my name and shop web address.
Colors vary on different monitors, and furthermore, may not be exactly the same as the printed material. For this reason we cannot guarantee color output on digital printable files. We do test print every sample to ensure color quality. Paper type and printer settings can affect your color output and may need to be adjusted. In order to get the colors as close to the samples as shown from your home printer, we recommend ink jet printing. *Note - Laser printing can produce colors slightly darker than the samples. If you want the colors adjusted, additional fees will apply.