All orders received before 12 noon CST, Mon-Fri, are processed within 1-3 business days. Business days are Monday through Friday, excluding US Holidays.
Orders are shipped via USPS, FEDEX OR UPS depending on the item(s) ordered.
All orders ship from our studio in Seagoville, TX, 75159.
*If an item unexpectedly becomes out of stock, we will notify you as soon as possible, as this may delay your order.
*Please verify your shipping address is correct at checkout before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses.
RETURNS & REFUNDS:
Returns must be made within 7 days of receipt of the product. We offer full refunds on unopened products.
Returned items must be returned in the exact condition they were received in (i.e. with tags attached, new in box, etc.) We just ask that you cover the return shipping charge. Shipping charges are non-refundable unless the wrong or damaged item was received.
We want you to be 100% satisfied with your order, so please make sure to let us know if there was a problem, so we can work to improve our products and service.
*We're unable to offer returns or exchanges on balloons.